Terms, Conditions & Policies

Late Cancellation Policy: Clients must provide at least 12 hours’ notice to cancel or reschedule a session. Cancellations made less than 12 hours in advance will be considered a late cancellation and are subject to the full session fee. Exceptions may be made in emergency cases at the discretion of ACT Strong LLC. By booking a session, clients agree to this policy.

No-Show Policy: Failure to attend a scheduled session without prior notice will be treated as a no-show, and the session will be forfeited with no refund. Repeated no-shows may result in loss of future booking privileges.

Late Arrival Policy: Clients are expected to arrive on time. Sessions will end at the originally scheduled time regardless of arrival time. If a client is more than 15 minutes late without prior notice, the session may be considered a no-show and forfeited at the trainer’s discretion.

Cash-Free Policy: ACT Strong LLC is a cash-free business. Acceptable forms of payment include Go Daddy Payments, Venmo, Zelle, PayPal, or check.

Refunds: All memberships, packages, training sessions, and retail sales are non-transferable and non-refundable.

Pricing & Membership Options: ACT Strong LLC reserves the right to change pricing and available plans at any time. Clients with an active autopay contract will receive advance notice and have the option to cancel without penalty.

Minimum Age Requirement: No clients under the age of 18 will be permitted to participate in training sessions or programs.

Privacy Policy:  ACT Strong respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our business, including our website, email list, and any services we provide. We may collect personal information (name, email address, phone number, age fitness goals, health/medical information you choose to provide), payment information (when you purchase services payment details are processed securely via third-party providers), website data (non-personal data such as browser type, IP address, usage data for analytical purposes). We use your information to provide and manage personal training services, communicate with you (e.g., newsletters, scheduling, special offers), send relevant updates, tips, and promotions, improve our services and website, and comply with legal obligations. If you subscribe to our email list, we’ll send you updates, fitness tips, and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any email.  We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely, and we only share it with trusted service providers as needed (e.g., payment processors, email platforms). We do not sell or rent your personal information. We may share it only when it is necessary to provide services (e.g., scheduling apps, payment processors), required by law or legal process, you give us explicit permission.  You have the right to access and update your personal information, request deletion of your data, and opt out of marketing communications. To exercise any of these rights, please contact us at hello@actstrongpdx.com.